At Zayd Frames, we are committed to delivering your photography equipment safely and on time. Please review the details of our shipping process below.
1. Shipping Method
- All orders are shipped via trusted local courier services.
- We currently offer Cash on Delivery (COD) as the only payment method.
2. Processing Time
- Orders are processed within 1–2 business days after confirmation.
- You will receive a confirmation message via email or SMS once your order has been dispatched.
3. Delivery Time
- Standard Delivery Time:
- Within major cities: 3 to 5 business days
- Remote areas: 5 to 7 business days
Please note: Delivery times may vary slightly due to weather conditions, courier delays, or high-demand seasons.
4. Shipping Charges
- Shipping fees may apply based on your location and will be communicated at the time of checkout or order confirmation.
5. Order Tracking
- Once shipped, we will provide you with a tracking number (if available) or delivery status updates via SMS or email.
6. Undelivered or Missed Orders
- If the courier is unable to deliver your package, a second attempt will be made.
- Failure to receive the package after repeated attempts may result in cancellation of the order.
7. Damaged or Lost Packages
- If you receive a damaged package or your order is missing, contact us within 2 days of delivery.
- Send an email with your order number and photo evidence to [email protected] so we can resolve the issue promptly.
8. Contact Us
For any questions about your order or delivery:
📧 Email: [email protected]