Welcome to Zayd Frames. We value customer satisfaction and aim to provide a smooth shopping experience for all orders placed through our website. Please review our Refunds and Returns Policy carefully before making a purchase.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To qualify for a return, the item must:
- Be unused and in its original condition
- Include original packaging, accessories, manuals, and tags
- Show no signs of physical damage caused after delivery
Products returned without original packaging or in damaged condition may not be eligible for return approval.
Non-Returnable Items
The following items are not eligible for returns or refunds:
- Used or damaged products caused by customer handling
- Products with missing accessories or packaging
- Clearance, promotional, or final-sale items
- Customized or special-order products
Return Request Process
To initiate a return, customers must contact our support team within 7 days of delivery by emailing:
Please include:
- Full name
- Order number
- Product details
- Reason for return
- Photos of the product if damaged or defective
Our team will review the request and respond within 2 to 5 business days.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. After verification, we may offer:
- A replacement product
- Store credit
- A refund where applicable
Failure to report damaged or incorrect items within the stated timeframe may affect eligibility.
Refund Processing
Once the returned item is received and inspected, approved refunds will be processed within 5 to 10 business days.
Since Zayd Frames operates with Cash on Delivery (COD) only, refunds may be issued through:
- Bank transfer
- Mobile wallet transfer
- Store credit
- Any mutually agreed refund method
Refund timing may vary depending on the customer’s financial service provider.
Return Shipping
Customers may be responsible for return shipping costs unless:
- The wrong item was delivered
- The item arrived damaged or defective
- The return was approved due to an error on our part
We recommend using a trackable shipping service when returning products.
Order Cancellation
Orders may be canceled before shipment confirmation. Once an order has been dispatched for delivery, cancellation requests may no longer be accepted.
Exchange Policy
Eligible products may be exchanged within 7 days of delivery, subject to product availability. If the requested replacement is unavailable, an alternative solution may be offered.
Worldwide Service
Zayd Frames operates worldwide, and return shipping times may vary depending on the customer’s location and courier service availability.
Policy Updates
Zayd Frames reserves the right to modify or update this Refunds and Returns Policy at any time without prior notice. Updated versions will be posted on this page.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
Email: [email protected]d process, please contact us:
📧 Email: [email protected]