At Zayd Frames, customer satisfaction is our priority. We are committed to providing high-quality photography equipment. If you are not satisfied with your purchase due to a defect or damage, please review our return and refund policy below.
1. Eligibility for Return
You may request a return if:
- The item you received is damaged, defective, or incorrect.
- The item is unused and in its original packaging.
Note: We do not accept returns for change of mind or customer error.
2. Return Timeframe
- You must request a return within 3 days of receiving your order.
- Any requests made after this period will not be eligible for return or refund.
3. Return Process
To initiate a return:
- Email us at [email protected] with:
- Your order number
- Photos of the item showing the issue
- A brief description of the problem
- Once approved, we will arrange for the item to be collected or provide return instructions.
4. Refunds
- Once the returned item is received and inspected, we will notify you of the refund status.
- Refunds will be issued within 7 working days of receiving the returned item.
5. Non-Returnable Items
The following are not eligible for return:
- Items damaged due to misuse or mishandling
- Products returned without original packaging
- Any item returned after the 3-day window
6. Contact Us
If you have questions about our return or refund process, please contact us:
📧 Email: [email protected]